Sales Policy
Effective Date: November 19, 2024

At LuxeGlow, we are committed to providing exceptional service and ensuring your shopping experience is seamless and satisfying. This Sales Policy outlines the terms and conditions governing your purchases from our website, https://luxegllow.com.

For any questions or concerns, please contact us:

  • Address: 45 Rolling Park Dr N, Massillon, Ohio (OH)
  • Phone: (330) 837-3563
  • Email: info@luxegllow.com

1. Orders and Payments

a. Placing an Order

  • Orders can be placed through our website at any time.
  • Customers must provide accurate and complete information during the checkout process to ensure successful delivery.

b. Payment Methods

We accept the following payment methods:

  • Credit/Debit cards (Visa, MasterCard, American Express, etc.).
  • PayPal.
  • Gift cards issued by LuxeGlow.

c. Payment Authorization

  • All payments are subject to verification and authorization by the payment provider.
  • LuxeGlow reserves the right to cancel any order if the payment is not successfully processed.

2. Pricing and Promotions

a. Pricing

  • All prices are listed in USD and exclude taxes and shipping fees, unless stated otherwise.
  • LuxeGlow reserves the right to modify prices without prior notice.

b. Promotions and Discounts

  • Promotional offers, discounts, and coupons are subject to specific terms and conditions outlined during the promotion.
  • Only one discount or promotional code can be applied per transaction unless stated otherwise.

3. Shipping and Delivery

a. Shipping Methods

  • We offer standard and expedited shipping options.
  • Shipping fees and delivery times are displayed during checkout.

b. Delivery Policy

  • Orders are processed within 1-3 business days and shipped to the address provided during checkout.
  • LuxeGlow is not responsible for delays caused by the courier service, customs, or incorrect delivery information.

c. International Shipping

  • Customers are responsible for any customs duties, taxes, or additional fees for international shipments.

4. Order Changes and Cancellations

a. Order Changes

  • Changes to an order must be requested within 24 hours of purchase.
  • After this period, we cannot guarantee that modifications can be made.

b. Order Cancellations

  • Orders can be canceled within 24 hours for a full refund.
  • Custom or personalized orders cannot be canceled once production begins.

5. Product Availability

  • All products are subject to availability.
  • If an item is out of stock, we will notify you promptly and offer an alternative, refund, or store credit.

6. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information regarding returns, exchanges, and refunds.

7. Warranty

  • LuxeGlow provides a 1-year limited warranty for manufacturing defects.
  • This warranty does not cover damage caused by wear and tear, misuse, or unauthorized modifications.

8. Limitation of Liability

  • LuxeGlow is not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.
  • Our liability is limited to the amount paid for the product.

9. Dispute Resolution

  • Any disputes arising from purchases made through LuxeGlow will be governed by the laws of Ohio.
  • Customers agree to resolve disputes through arbitration in Massillon, Ohio, unless prohibited by law.

10. Contact Information

For any questions about this Sales Policy or assistance with your order, contact us:

  • Address: 45 Rolling Park Dr N, Massillon, Ohio (OH)
  • Phone: (330) 837-3563
  • Email: info@luxegllow.com

Thank you for choosing LuxeGlow. We are honored to be part of your special moments with our exquisite jewelry.