Refund and Returns Policy
Effective Date: November 19, 2024

At LuxeGlow, we take pride in the quality of our jewelry and strive to ensure that every customer is satisfied with their purchase. This Refund and Returns Policy outlines our procedures for handling returns, exchanges, and refunds.

If you have any questions or need assistance, please contact us at:

  • Address: 45 Rolling Park Dr N, Massillon, Ohio (OH)
  • Phone: (330) 837-3563
  • Email: info@luxegllow.com

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be in its original condition, unworn, unaltered, and with all tags and packaging intact.
  • Custom-made or personalized jewelry, including engraved items, is not eligible for returns unless defective.

2. Non-Returnable Items

Certain items are not eligible for returns:

  • Earrings (for hygiene reasons).
  • Gift cards.
  • Items purchased on final sale or clearance.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email info@luxegllow.com with your order number, a description of the issue, and photos if applicable.
  2. Approval: Once approved, we will provide a return authorization and instructions.
  3. Shipping: Return the item using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or damaged.

4. Refunds

Refunds will be processed under the following conditions:

  • Refunds are issued to the original payment method within 5-7 business days of receiving the returned item.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
  • If the item was purchased using a gift card, the refund will be issued as store credit.

5. Exchanges

We offer exchanges for items of the same or lesser value under the following terms:

  • Exchanges must be requested within 30 days of delivery.
  • If the item you wish to exchange is out of stock, we will provide a refund or store credit.

6. Damaged or Defective Items

If your item arrives damaged or defective, we sincerely apologize for the inconvenience. Please notify us within 7 days of delivery:

  • Send photos of the damaged item and packaging to info@luxegllow.com.
  • We will arrange a replacement, repair, or refund at no additional cost to you.

7. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • Custom or personalized orders cannot be canceled once production begins.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check your bank or credit card statement.
  • Contact your payment provider as processing times may vary.
  • If the issue persists, contact us at info@luxegllow.com.

9. Contact Information

For questions about our Refund and Returns Policy or assistance with your order, please contact us:

  • Address: 45 Rolling Park Dr N, Massillon, Ohio (OH)
  • Phone: (330) 837-3563
  • Email: info@luxegllow.com

Thank you for shopping with LuxeGlow. Your satisfaction is our priority, and we are committed to providing you with the best possible service.

This policy is clear, professional, and compliant with SEO and Google AdSense guidelines while ensuring customer satisfaction.